Warranty Information

Thank you for choosing TelorTactical for your home solutions needs. We are committed to providing high-quality products backed by reliable warranties to ensure your satisfaction and peace of mind. Below, you'll find warranty information for the Rinnai tankless water heaters offered by TelorTactical:

Limited Warranty Coverage:

TelorTactical offers the following limited warranty coverage for Rinnai tankless water heaters:

Heat Exchanger Warranty: All Rinnai tankless water heaters come with a limited heat exchanger warranty. The duration of this warranty varies depending on the model and is specified in the product details. Typically, Rinnai tankless water heaters are covered by a 12-year to 15-year warranty on the heat exchanger.

Parts Warranty: Rinnai tankless water heaters also include a limited warranty on parts. The duration of this warranty is typically 5 years, as specified in the product details.

Labor Warranty: For residential installations, TelorTactical offers a limited labor warranty on Rinnai tankless water heaters. The duration of this warranty is 1 year, with the option to extend it to 5 years at an additional cost. Commercial installations have a separate labor warranty, typically lasting for 1 year with the option to extend it to 2 years.

Warranty Terms and Conditions:

Warranty coverage is valid only for products installed in the United States and Canada.
Improper installation may void the limited warranty. It is recommended that a trained and qualified professional who has attended a Rinnai installation training class complete the installation.
The warranty coverage begins from the date of purchase as indicated on the original purchase receipt.
The warranty is non-transferable and applies only to the original purchaser of the product.
Any modifications or alterations to the product may void the warranty.
TelorTactical reserves the right to repair or replace any defective product covered under warranty at its discretion.
How to Obtain Warranty Service:

If you believe your Rinnai tankless water heater is experiencing issues covered under warranty, please contact TelorTactical at the following:

Phone: +1 (585) 902-9901
Email: contact@telortactical.com
Our customer service team will assist you in initiating the warranty service process and provide further instructions on how to proceed.

Thank you for choosing TelorTactical. We appreciate your trust in our products, and we are committed to providing you with exceptional service and support throughout the warranty period.